Centralised Client Data
Our CRM database collates customer, job, and communication records into one, eliminating paper trails.
Our cloud-based customer database allows you to manage customer records from anywhere. You can manage customer accounts, organise jobs and appointments, and handle communications, all while improving your overall business strategy and organisation.
Our CRM database collates customer, job, and communication records into one, eliminating paper trails.
All Commusoft data is safely stored in the cloud, so you don't have to worry about losing crucial customer data.
Send emails, text messages, log phone calls, add call notes, and see all past communication history.
Commusoft's customer database is available 24/7 on both web and mobile applications.
Automate tasks like confirmations and reminders, service reminders, and customer feedback requests.
We give you the flexibility to manage customer information from anywhere.
David
Commercial Director
Ayrshire Tree Surgeons
What Commusoft has allowed us to do is to track repeat customer business and allow customers, who have had a lovely experience the year before, or the year before that, we’ve been able to match that against the same squad, so there’s continuity for that customer.
Many field service businesses handle an array of customers and properties. Commusoft’s customer contact database is flexible. Create, manage, and track multiple customer types and properties. We ensure the right message is sent to the right contact.
Please customers with effective communications. Pull their specific problems, job history straight from Commusoft’s customer records. Your team can log phone calls in our system, and add notes, plus see a history of all prior communications.
Jump in and see all your customers right away. Our customer database keeps all relevant and necessary information in one location. Your admin team won’t dig through paperwork or paw through files ever again. Everything they need to know is here.
Concentrate on high value activities while Commusoft takes care of your repetitive tasks. You can streamline and automate many tasks, including appointment confirmations and reminders, service reminders, and customer feedback requests, and more.
Collect customer information that's important for your business.
Save detailed asset records for all customers.
Commusoft is a cloud based CRM that uses role-based security.
Send the right message for the occasion with our message templates.
Customer database software is a digital solution that organises vital customer records while replacing the need for traditional paper files. This system helps admin teams boost efficiency and accuracy while helping customers.
The ability to quickly pinpoint information means your team can help more customers quicker. This seems small, but great customer experiences pay off. Quick responses and organised records can improve your company’s reputation, making it easier to win more business.
We’ve gathered six of the best customer database tools for field service, learn more here!
Our customer database centralizes important customer details and information, saving your team valuable time when they need to quickly locate what they need.
A quick response rate and knowledge about their inquiry can impress customers while showing them you care!
For a growth centered business, customer experience is everything. After all, happier customers lead to better word of mouth about your business, increasing new and repeat appointments.
Ready to see Commusoft in action? Book a demo with our team today!
Commusoft is so much more than a CRM; we’re an all-in-one job management platform offering solutions including engineer scheduling, customer service contracts, stock management, invoicing, financial reporting, and much more.
Basic customer database software is a digital solution that replaces the need for traditional paper files. Commusoft does this and takes it further. We centralise vital customer records in one place, meaning your team can respond quicker, arrive on site sooner, and bring home profits faster.
Commusoft’s pricing depends on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.
Maintain up-to-date customer records in one central hub.
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Please customers by keeping them in-the-loop with automated emails, texts, or letters, and updates like “on-the-way” messages.
Empower your staff with a complete overview of your business with 40+ preconfigured reports, a data visualisation dashboard, and customisable reports.
Empower your team to track all works from the office, or the road. Job sheets, reports, custom forms, and more, all sync in real time to the office, so nothing falls through the cracks.
Building a quality database is the cornerstone of establishing customer loyalty. There are five ways you can build one and use the collected information to ensure it’s filled with loyal and happy customers!
If you want something a little more practical, you can try this checklist! It’s free to download and will get you well on the way to kick off and keep track of your database optimisation journey!
"This software is enabling our day-to-day processes to run smoothly… we’ve been able to leap forward instead of taking one step at a time."