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Undercharging is bad for you and is often the result of mental blocks against charging what you're worth. Undercharging is bad for the industry and, in the long run, bad for customers. But how do you not undercharge? What is a reasonable rate?
Let's talk about two methods for determining your hourly rate if you're a sole trader or working in a small partnership... Read more.
We talked with Shannon Wilkinson, founder and CEO of Reputation Communications, for advice on how your field service business can turn negative reviews into raving fans. Try these tips, and bad reviews can become good news for your field service business... Read more.
Working with estate agents is a great way for your gas and heating company to get regular, guaranteed business.
The big question is: How you can win estate agents' business from your competition? Larger estate agents aren't going to hand service and gas safety certificate contracts to just anyone - they're looking for reliable plumbing, heating and gas businesses that can provide them with... Read more.
Your customer database is one of your most precious possessions. But having an excellent and detailed customer database is only the start of the story. One of the best ways to keep meaningful contact with existing customers and draw in new ones is to offer giveaways and customer gifts.
Let's take a look at how giveaways and gifts can make a difference with your customers... Read more.